Yes! If you receive a product that is faulty or damaged, we will reimburse you. Please notify us through our Contact Us page, and we’ll sort it out.

A faulty product is one that has a defect or has arrived damaged. However, the following are not considered faulty:

• Incompatibility of our products with items purchased elsewhere.
• Product mechanisms not meeting personal or business preferences (e.g., spray or dispensing speed).
• Minor scratches or marks on bottles from transit.

If we’ve sent the wrong product, size, colour, or quantity, or if an item is missing, we’ll correct it by sending the right item as soon as possible. You’ll need to provide photo evidence, and the issue must be reported within 30 days.

To ensure our ingredients are stored in optimal conditions, most ingredients can’t be returned unless there’s an issue.

All other products can be returned or exchanged if you cover the return postage.

See our full Terms & Conditions here

Something not right? Let us know within 30 days and we’ll replace anything damaged or faulty.

Change of Mind

To ensure our ingredients are stored in optimal conditions, most ingredients can’t be returned unless there’s an issue.

All other products can be returned or exchanged if you cover the return postage.

See our full Terms & Conditions here

If the product is faulty or we made an error, we’ll cover the cost.

If you’re exchanging an undamaged product, you’ll need to pay for return shipping, and also cover the cost of shipping the replacement item.

If we can’t replace or exchange an item, we’ll refund the purchase price (excluding shipping and packaging costs) to your original payment method.