Shipping FAQ

Order on the Way? Or Just Planning Ahead?

Whether you've just placed an order or are considering one, we’ve got all the details on shipping, delivery times, and tracking right here. Check below for everything you need to know about getting your order safely and swiftly!

What are the Order Dispatch Days?

Day Ordered	Before 9am Dispatch	After 9am Dispatch
Monday	Tuesday	Tuesday
Tuesday	Wednesday	Wednesday
Wednesday	Wednesday	Thursday
Thursday	Friday	Friday
Friday	Friday	Monday
Saturday	Monday	Monday
Sunday	Tuesday	Tuesday

How much does shipping cost?

Shipping costs vary by package weight and volume, which are shown at checkout. We negotiate competitive rates to pass savings on to you. For bulk pallet freight, please contact us for a quote.

Is there free shipping for VIC Metro?

Yes! Orders over $700 with a Victorian Metro address (as defined by Australia Post) qualify for free Standard shipping. Express Post is not included.

Is there a discount on shipping for other orders?

Absolutely! We offer a 15% shipping discount on all orders over $150. While we strive to keep our prices competitive, this makes it challenging for us to provide free shipping on all orders. We hope this discount helps make your shopping experience even better!

When will my order be dispatched?

We dispatch orders five days a week—Monday to Friday, excluding public holidays.

Can I select express postage?

Yes, express shipping is available at checkout, although it is unavailable for certain oils.

How long will my order take to arrive?

Express orders are estimated to arrive within 1-2 business days for express service areas. However, regular post may take a bit longer, so please check the estimated delivery times outlined below for more details.

Location	Business Days
Melbourne Metro	2
Victoria Country	3-4
Sydney Metro	4-5
NSW Country	5-6
Canberra Metro	4-5
Adelaide Metro	4-5
South Australia Country	4-5
Brisbane Metro	5-6
Queensland Central	5-6
Far North Queensland	6-10
Perth Metro	6-8
Geraldton	9-11
Karratha	9-11
Western Australia Country	10-12

Do I need to request a delivery signature?

You’re in control! Just add a note to your order if you’d like a signature upon delivery.

No Signature: We won’t be liable for any lost parcels if no signature is required.

Note: In some areas, a signature may still be required by Australia Post, no matter the preference.

I placed an order but didn’t receive confirmation—what’s going on?

If you haven’t received an order confirmation email, here’s what to check:

• Spam/Junk Folder: Sometimes emails can end up here.
• Email Account: Ensure you’re checking the correct email address.

If still no luck, please contact us, and we’ll follow up.

Product Returns

1. We undertake to reimburse the purchaser for any product delivered to them that is faulty or is in a damaged condition. 
1. If the purchaser wishes to return a faulty or damaged product, they must notify us through our designated “contact us” webpage. 
2. The term ‘faulty’ does not include any incompatibility or unsuitability of the purchaser’s products and solutions with our products (as outlined in Section “Product Suitability and Product Changes”). 
3. The term ‘faulty’ does not include any personal or business preferences and assumptions in terms of the mechanisms of our products, eg. spray or dispensing speed or volume. 
4. The term ‘faulty’ does not include any minor scratches or marks on bottles sustained during all transit.
5. The term ‘faulty’ does not include the incompatibility of our products with products purchased elsewhere. We are not liable for any incompatibility of our products with products purchased elsewhere. 
2. If we have made an error with your order, we will aim to correct this mistake by sending the correction in a separate shipment as soon as possible.
1. These errors may include the following:
1. We have failed to include a certain product in your parcel
2. We have sent the wrong colour
3. We have sent the wrong size
4. We have sent the wrong quantity
5. We have sent the wrong product
2. In any of the above cases, the purchaser must provide photo evidence of this error prior to us sending out any additional parcels.
3. In order for us to solve this issue, the error must be alerted to us within a reasonable time frame of 30 days so we can resolve this issue as soon as possible.
3. For the reason that the purchaser changes their mind or orders the wrong product, due to Industry Standards, we do not offer returns or exchanges of any Bottles, Closures, Dispensers, Moulds, Raw Ingredients, Carrier Oils and Nasal Inhalers.
1. For any other products, such Crystals, Bags and Packaging, we undertake to exchange any undamaged products purchased from us so long as it is returned unused and unopened with proof of purchase within 30 days of purchase however we will not provide any refund of such purchase. 
1. If undamaged goods are returned to us for exchange, the return postage must be organised and paid for by the purchaser. 
2. We do not refund any packing and postage charges from the original order. 
3. For an exchange of undamaged raw materials, the shipping cost to send the replacement item from us to the purchaser will be paid for by the purchaser. 
4. The return of undamaged goods for exchange is entirely at the purchaser’s cost and risk.
4. If we are unable at the time of return to replace or exchange returned raw material goods, we undertake to reimburse the purchaser’s credit card for the amount initially debited for the purchase excluding packaging and postage charges.